Complaints Policy

 

 


We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.

To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.



As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on:               01923 630027,
or email us at:                    complaints@alpha-gas.com
or write to us at:               109 Oaklands Avenue, Watford, Hertfordshire. WD19 4TN.

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to examine & remedy any issues raised.

 

 

 

 

 

 

With more than twenty years experience, our family-run business has been providing successful central heating/ maintenance services, emergency boiler repairs and boiler installations to our customers. Our experienced, competent technicians and plumbers have the training and expertise necessary to handle virtually any central heating installations, central heating maintenance, or central heating boiler repair.

 

3 reasons to use Alpha - Your Local Plumber & Heating Engineer


Local Company Serving Local People

Established for over 20 years,we have built a reputation for honesty and reliability for all our services.

Based in Watford serving the surrounding Area

The customer service we offer, right from your first phone call to when the job is completed.

Gas Safe registered (formerly known as Corgi registered).

As Gas Safe registered (formerly known as Corgi registered) installers we always carry our identification with us and are used to work on all leading types of boilers.



 

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